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Refunds and Shipping


Return & Refund Policy

Thanks for shopping at Rivenj UK.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping For Refunds

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us at: rivenjuk@gmail.com

 

Shipping Policy

 

Thank you for visiting and shopping at Rivenj UK. The following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

For next day delivery, order before 9pm. Next day delivery cost is £7.99. Free UK Standard delivery takes 3-5 days. 

 

 

International Shipping Policy

 

Royal mail signed for international shipping first class from £10 -£23 (depending on the weight of the item). Please allow up to 7-14 to Europe and 7-30 days outside of Europe.

 

 

 

Shipment Processing Time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Please allow 7 working days for all bandage dresses.